Model Essay
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You recently stayed at a hotel and encountered a problem with your room. Write a letter to the hotel manager. In your letter, describe the problem you experienced, explain how it affected your stay, and suggest what the hotel should do to ensure this problem doesn't happen again.
MODEL ESSAY / ANSWER
Dear Hotel Manager,
I hope this letter finds you well. I recently stayed at your hotel from April 3rd to April 5th, in room 407. I am writing to bring to your attention a problem I encountered during my stay, which significantly affected my experience.
Upon my arrival, I noticed that the air conditioning in my room was not functioning properly. Despite several attempts to adjust the settings, the room remained uncomfortably warm throughout my stay. This issue not only made it difficult for me to relax in my room but also adversely affected my sleep quality.
I did report the problem to the front desk on my first night, but unfortunately, it was not resolved during my stay. I believe that prompt and effective action to such issues is crucial in maintaining the high standards of guest comfort and satisfaction that your hotel is known for.
To prevent this from happening to future guests, I suggest that a thorough inspection and maintenance routine be established for all room facilities, especially the air conditioning units. Additionally, a quicker response to guest complaints would greatly enhance the overall guest experience.
Thank you for taking the time to address my concerns. I look forward to your response and to seeing improvements made.
Sincerely,
Alex Johnson
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